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Director of Operations



Operations · Full-time
100,000 – 115,000 USD per year
Posted on Sunday, May 7, 2023

About SoHookd SoHookd is a wellness hub for enterprises with the mission to inspire a culture of healthy lifestyles and unlock access to wellness for all. SoHookd’s Wellness Platform helps healthcare insurance carriers (payers) and employers retain, support, and improve wellness for their populations. This is accomplished by offering a unique and differentiated solution providing holistic, innovative and inclusive wellness offerings that can be integrated into an organization's benefit, reward or appreciation programs. SoHookd is a fast-paced mission driven startup backed by Google, Morgan Stanley, Blue Cross Blue Shield, PS27, Jumpstart Nova, Two Lantern Ventures, and others.

The Role: This role sits at the heart of SoHookd. The role will assist in amplifying the executive team's efforts and executing the vision & mission of SoHookd. The role is a mix of project management, people management, customer support & administration. Other related duties as needed.

Responsibilities: Report directly to the Chief Executive Officer. Duties include but not limited to:

  • Collaborate with executive team members to determine and prioritize business strategies
  • Set training standards & onboard new teammates
  • Identify ways to improve internal processes
  • Manage small customer support team to respond to all user inquiries
  • Manage small team to fulfill all orders placed on the SoHookd Wellness Marketplace
  • Serve as account manager with third-party partner brands offered on the SoHookd Wellness


  • Manage KPI dashboard & Reporting
  • Review & Update Operational Policies & Procedures
  • Manage and help resolve unexpected challenges that arise in day-to-day activities
  • Provide oversight for long-term special projects and initiatives
  • Provide support for team meetings including setting agendas, taking notes, and summarizing next steps & action plan for the team

Skills Required:

  • Minimum of 7 years of professional experience
  • Business operations experience
  • Startup experience preferred
  • Experience with project management
  • Ability to manage multiple projects simultaneously
  • Well organized and high attention to detail
  • High level of accountability
  • Proactive, curious & problem solver mindset
  • Agility and comfort with ambiguity
  • Ability to operate independently
  • Systems thinker
  • Vendor Management experience preferred
  • Strong written & verbal communication
  • Strong experience with powerpoint and excel
  • Adept with quickly learning new platforms and systems
  • Experience with platforms such as: Monday.com, notion, freshworks, and Kabana

Compensation and Benefits:

  • This is a full-time, salaried position. Salary range is $100,000 - $115,000
  • Unlimited vacation
  • This position is fully remote
  • Medical Benefits
  • Wellness Benefits:
    • $250 quarterly wellness benefit to the SoHookd Wellness Marketplace with over 200 brands
    • Access to attend wellness workshops to invest in your own self-care

SoHookd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are interested, please email your resume to Emma Walker at emma@sohookd.com.

SoHookd is an equal opportunity employer.

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