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Senior Account Manager



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See open jobs at SoHookd.
Sales & Business Development
Washington, DC, USA
Posted on Thursday, February 8, 2024

The Role

This role will be responsible for managing existing customer relationships and activation of customer wellness programs. This includes set-up and management of SoHookd wellness workshops, gift card distribution, wellness challenges, internal program-related communications and collateral, and performing admin and management duties including reports, scheduling, providing customer support, and ongoing relationship management. Other related duties as needed.


Report directly to the Chief Marketing Officer. Duties include but not limited to:

Strategic Account Management:

  • Quarterly check-in meetings with each employer group account to update on engagement metrics, solicit feedback, and adjust program strategy based on learnings (if needed).
  • Design and prepare a proposal for renewing employer group account each sales cycle.
  • Build and nurture relationship with the all the client point-of-contacts to provide thought partnership, insight, and support (e.g., resolving any client issues).
  • Responsible for retaining and growing client programs and driving sales growth for existing accounts.

Operational Account Management:

  • Create invoices for renewal programs and track and follow-up on all outstanding invoices with the appropriate payer (e.g. Health Plan Carrier/Client Point-of-Contact).
  • Provide direction and be accountable for program activation and implementation, utilizing the project management tool (ClickUp).
  • Host and attend wellness workshops as needed

Activate New Programs

  • Manage the Activation & Implementation Associate
  • Accountable for successful activation, delivery and customer support of program

Skills Required:

  • Minimum of 8+ years of B2B software account management and sales experience managing and renewing medium sized contracts in a quota-carrying capacity.
  • Account management experience preferred.
  • Ability to manage multiple projects simultaneously.
  • Well organized and high level of accountability.
  • Proactive, curious & problem solver mindset.
  • Ability to operate independently.
  • Strong experience with Microsoft Powerpoint and Excel.
  • Experience with HubSpot (CRM) and project management tools is a plus.
  • Intrinsic drive to be successful, love to win - You'll take initiative to figure it out and are motivated to do your absolute best.
  • Is comfortable and not easily overwhelmed in a fast-paced role and mission-driven environment
  • Empathetic listener - You’ll listen more than you talk. And, you really get what they mean.
  • Clear, succinct communicator – Using your customer’s language, you’ll help them clearly understand the value SoHookd delivers.
  • Collaborate and win as a team – You’ll compete, but above that, you’ll collaborate, you’ll share what is working, you’ll help the team win, and you’ll take on projects outside of just closing deals.

Compensation and Benefits:

  • On-Target-Earnings (salary + commission) ~ $108K - $178K
  • Unlimited PTO
  • Flexible and remote working culture
  • Medical Benefits
  • Wellness Stipend
  • The opportunity for growth in a mission-driven and funded start-up

SoHookd is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you are interested, please email your resume to LeeMar Bratley at leemar@sohookd.com.

This job is no longer accepting applications

See open jobs at SoHookd.